After looking at some of the poor sales copy on the examkiller.net website I decided to reach out to them. I can tell English is not their first language – yet they are trying to sell English language IT training materials!
If they don’t care about putting in the effort with proper English on their website why would I trust them in doing a better job with their IT study guides? I don’t, but the only way to test examkiller.net is to write to their customer service email and tell them that the sample training document link doesn’t work and that before I could even consider buying I needed some questions answered about the number of pages within one of the PDF products and contradictory statements from the product page compared to the customer service page. And I let them know I would need to see a sample before I could even consider making a buying decision.
Do you think ExamKiller.net responded? No. So, if they can’t make any effort now before the sale I know there’s no reason to believe anything will be better for those who make a purchase. Avoid them. Still curious? Contact them by email and call them – there won’t be any customer service.
Let me give you an example of good customer service:
I recently contacted someone who placed an ad a little over a year ago about a weekend vacation rental property. I got a response back within twenty-four hours even though I sent the message on the weekend! Although the property is already reserved on a long-term basis the owner still responded promptly that it wasn’t available.